Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Heart & Home Premier Cleaning LLC ("Heart & Home Premier Cleaning", "we", "our", or "us"). By accessing or using our website (https://hhpremiercleaning.com/), requesting a quote, or engaging our cleaning services, you agree to be bound by these Terms and our Privacy Policy.

2. Age Requirement (18+)

You must be at least 18 years of age to access or use our website, submit any form, request a quote or cleaning service, enter into a service agreement, or provide consent to receive SMS communications. By accessing our website, submitting a form, or engaging our services, you represent and warrant that you are 18 years of age or older and are legally capable of entering into a binding agreement. Individuals under the age of 18 are not permitted to access this website, request services, or consent to receive SMS messages under any circumstances.

We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us immediately using the details in Section 10 so we can promptly review and permanently remove that information from our records. Providing false information about your age is a violation of these Terms.

3. Cleaning Services & Scope

Heart & Home Premier Cleaning LLC provides residential cleaning, deep cleaning, recurring maintenance cleaning, move-in/move-out turnover cleaning, and commercial office cleaning services.

• Quotes and Estimates: Estimates provided online or over the phone are based on the information provided regarding home size, condition, and requirements. If on arrival the condition requires significant additional labor, we will discuss any adjustments with you before proceeding.
• Access to Property: The client is responsible for providing safe, unobstructed access to the property (via key, code, lockbox, or presence) at the agreed arrival window. Running water and electricity must be operational.
• Valuables & Delicate Items: Clients are advised to safely store delicate heirlooms, irreplaceable collectibles, jewelry, and cash prior to cleaning appointments.

4. Scheduling, Cancellations & Rescheduling

We strive to accommodate your schedule and respect our cleaning team's time:

• Rescheduling: If you need to reschedule or postpone an appointment, please provide at least 24 hours' notice prior to your scheduled cleaning window during business hours.
• Lockouts: If our cleaners are unable to gain access to the premises upon arrival or are turned away without advance notice, a lockout fee may apply.
• Weather & Safety: In the rare event of hazardous weather conditions or unsafe situations, we reserve the right to reschedule services for the safety of our staff.

5. Satisfaction Guarantee

We take pride in our work. If any area outlined in your agreed service checklist does not meet your expectations, please notify us within 24 hours of service completion. We will return and reclean the affected area at no additional charge.

7. Limitation of Liability

Heart & Home Premier Cleaning LLC maintains general liability coverage. To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or consequential damages resulting from website use or service performance. Any claim regarding property damage must be reported in writing within 48 hours of service completion.

8. Intellectual Property & Website Use

All content on https://hhpremiercleaning.com/, including trademarks, text, graphics, logos, and layouts, is the intellectual property of Heart & Home Premier Cleaning LLC and may not be reproduced or distributed without our prior written permission.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Continued use of our website or services following changes indicates your acceptance of the updated Terms.